At Beeping we make daily payments. You can request balance withdrawals to your bank account every day. Payments are made within 48 business hours of order delivery.
The cash flow for your COD orders is the following:
- The end customer pays the courier for the order.
- When the order is shown as delivered by the courier, Beeping uploads the refund to the client's wallet.
If you want to know the status of your refund, you can check this information in the wallet section of the Beeping app.
Here's how we manage payments and invoices in the wallet on a weekly basis:
- Daily payments. Beeping will upload to the wallet the refunds paid by the courier every day (as long as the courier has made refunds the previous day). Note: If due to holidays or any other reason beyond the control of Beeping, Correos Express does not pay refunds on a business day, Beeping will not be able to upload refunds to the wallet the following day.
- Daily balance withdrawals. You can request a daily withdrawal.
- On Fridays an advance invoice is issued which includes: Weekly shipment estimate + handling estimate.
On the other hand, at the beginning of each month we issue the total invoice for the previous month. This shows the actual total costs of shipping and handling for that month. The monthly invoice amount will be reduced by the advances paid during the month. Why? Because at the beginning of the month, CEX issues Beeping the total sum and cost of all shipments and returns for each customer. That's why we charge you a weekly shipping estimate.
We will do our best to avoid any inconvenience, but if we cannot avoid it, it is important for you to know that you can make a claim. We will do our best to solve any difficulties that have arisen.
