Contents:

Steps to follow to get started with Beeping

Step 1: Register in the Beeping Software

Step 2: Log in and activate your shop

Step 3: Create and link your products

Step 4: Create and link your packs

Step 5: Incoming goods

Step 6: Ordering

Useful links

• Enquiries and support
• Problems with deliveries and courier services
• Help centre
• Payments and invoicingAdditional information, metrics and percentages on your orders

Steps to take to get started with Beeping

Step 1. Register in the Beeping Software

Once you decide to start working with Beeping, we will follow this process together:

• You will receive an email to sign the service contract.
• Once both parties have signed the contract, you will receive an email to establish your user credentials on the Beeping platform. Please note that access is valid for 1 hour, after this time, contact your sales account to request access again.
• Once you have established your credentials, you will be able to log in to the Beeping platform.

Before you start using the software, we recommend that you get to know the interface. Click here to learn more

Step 2. Connect and activate your shop

2.1 Connect your store

In the Store’s section, click on the Add Store button.

A window will open and you will be displayed by the Shopify or Woocommerce options. You will need to select the platform corresponding to your store. In the case of a Shopify shop, click on the Shopify option in the pop-up window, and click Next.

Click on Application Installation.

Your Shopify store will open to confirm the installation of the app. Click on Install.

Once the app has been installed in Shopify, the shop panel on the Beeping platform will open again and the shop we have just created will appear.

2.2 Activate your shop

Once you have connected the shop, we are now going to activate it, we share with you a guide where you will discover the step by step configurations necessary to activate the shop: Click here

Once you have configured these options, your shop will finally be activated.

Step 3. Create and link your products

Can I sell the same product in two shops?

If you want to sell a product in several stores, you will only have to create it once and link it to the different stores where you want to sell it. The stock of a product is common for all the stores of the same user.

Each variant (color, size, material, etc.) is a different SKU. Ex: if you sell 2 sizes of the same product, in Beeping you will have to create 2 different products, each one with its respective barcode.

Important

All products must arrive at the Beeping warehouse labelled with a barcode. We share with you a guide where we explain how to generate barcodes and what requirements they must meet to be valid: Click here

Step 4. Create and link your packs

Packs are used when you have product variants within Shopify. Ex: you will create a 2 unit pack of the "Car antenna" in Beeping and link it to the 2 unit variant in Shopify.

If you have upsell in apps like Easy Sell or Releasit COD, the software will automatically detect it. Ex: you have quantity offers of 1, 2 and 3 units in the COD form. You need to link the product "Car antenna" to the unit product in Shopify. When someone buys one of the quantity offers, Beeping will automatically detect the units that compose it.

Step 5. Goods receipts

How to make a goods receipt?

We share with you an explanatory video that will guide you through the process of making a goods receipt: Click here

Step-by-step guide: Click here

What are the requirements for the shipment of goods?

Requirements for the shipment of goods: Click here

The merchandise should be sent to the following address:

Step 6. Ordering

• Troubleshoot error "There are unlinked items": Click here
• How to edit and confirm orders? Click here
• How to edit orders pt. 2? Click here
• How to cancel orders? Click here
• Order summary and data + add users: Click here
• Order columns and filters: Click here

Important ordering information

Cut-off time:

• Monday at 14:00 (Madrid time)
• Tuesday to Friday at 15:30 (Madrid time)
•  All orders confirmed after this time will be shipped the following day.

You can only cancel orders with the following status: "Pending Stock", "Pending", "To be confirmed".

All changes you want to make to an order, must be done before marking it for shipping.

Useful links

Beeping customer service enquiries and support

Find out how to open tickets to ask questions and request support through the following link: Click here

Incidents with shipments and couriers

Conoce cómo gestionar las incidencias con envíos y mensajerías a través del siguiente enlace: Click here

Help Center

Explora nuestra guía para conocer cómo acceder al Centro de Ayuda y resolver tus dudas fácilmente: Click Here

Payments and Billing

At Beeping we do daily payments. You can request balance withdrawals from your balance to your bank account every day. Please note that from the time your order is delivered to the customer until the refund is reflected in your balance, it may take 24 to 48 hours.

The cash flow for your COD orders is the following:

1. The customer pays the courier when receiving the COD order.
2. The courier pays Beeping.
3. The day after receiving the order refund by the courier, Beeping uploads it to the customer's wallet.

Check the status of your refund through this link: Click here

Here's how we manage payments and invoices in the wallet on a weekly basis:

• Daily payments. Beeping will upload to the wallet the refunds paid by the courier every day (as long as the courier has made refunds the previous day). Note: on holidays, the courier does not make refunds, so Beeping will not be able to upload them to the wallet the next day as stated.
• Daily balance withdrawals. You can request a daily withdrawal.
• On Fridays an advance invoice is issued which includes: weekly shipping estimate 3,60€ + handling estimate €1,70€

At the beginning of each month, the invoice is issued with the total cost for the previous period, reflecting actual shipping and handling costs. This amount is reduced by any prepayments made during the month.

This is because the couriers inform Beeping of each customer's total shipments and returns at the beginning of each month. For this reason, estimated charges are made on a weekly basis.

On the last days of the month it is likely that requests for balance withdrawals will not be made, as priority is given to the available balance in the wallet for the payment of the monthly invoice.

We will do our best to avoid any inconvenience, but if we cannot avoid it, it is important for you to know that you can make a claim: Click here. We will do our best to solve any difficulties that have arisen.

If you have any further questions, you can consult our guide for detailed information on invoicing and to resolve your doubts: Click here

Additional information, metrics and delivery rates of your orders.

Get an update on the delivery rate of your orders: Click here